"The company has successfully certified its service operations and governance processes in compliance with the ISO 20000 standard for "Information Technology Service Management Systems."
January 2024 – SONDA INC USA, a subsidiary of GRUPO SONDA, has successfully achieved the ISO 20000-1:2018 certification. This prestigious certification underscores the excellence and compliance of SONDA’s IT Service Management system.
The ISO 20000 standard ensures the delivery of high-quality IT services that align with customer expectations. As a leading international technical standard, it establishes the requirements for developing and implementing an effective IT Service Management system, promoting continuous improvement in service practices.
Rodrigo Baldecchi, Director of Quality LATAM, led the certification preparation and application process, working closely with Quality Managers Daniele Costa and Lorena Morales. The active involvement of senior management further contributed to the successful completion of this milestone achievement.
‘Our dedication to adopting international best practices and driving operational excellence enables us to consistently deliver top-tier service to our customers’ says Andre Rodrigues, Director of Digital Services USA.
The International Certification Network (IQNET), a global alliance of certification bodies, endorses this newly acquired certification, ensuring its worldwide recognition and acceptance among its members.
Latest news
Service Desk
Enhance Your IT Support: Best Practices for Service Desk Management
Nowadays, a well-structured service desk is the backbone of reliable IT support. Moreover, efficient management minimizes downtime, accelerates issue resolution, and improves user satisfaction. With these solutions, businesses can transform their service desk into a strategic asset by adopting proven methodologies and leveraging expertise from industry leaders like SONDA.
Digital Business
Why the Digital Software Industry Drives Business Success?
The digital software industry has become the foundation of modern business success, reshaping operations and delivering exceptional customer experiences. With innovative tools and platforms, companies can innovate, remain competitive, and respond to constant market changes.
