SONDA in the United States Achieves ISO 20000 Certification

"The company has successfully certified its service operations and governance processes in compliance with the ISO 20000 standard for "Information Technology Service Management Systems."

January 2024 – SONDA INC USA, a subsidiary of GRUPO SONDA, has successfully achieved the ISO 20000-1:2018 certification. This prestigious certification underscores the excellence and compliance of SONDA’s IT Service Management system.

The ISO 20000 standard ensures the delivery of high-quality IT services that align with customer expectations. As a leading international technical standard, it establishes the requirements for developing and implementing an effective IT Service Management system, promoting continuous improvement in service practices.

Rodrigo Baldecchi, Director of Quality LATAM, led the certification preparation and application process, working closely with Quality Managers Daniele Costa and Lorena Morales. The active involvement of senior management further contributed to the successful completion of this milestone achievement.

‘Our dedication to adopting international best practices and driving operational excellence enables us to consistently deliver top-tier service to our customers’ says Andre Rodrigues, Director of Digital Services USA. 

The International Certification Network (IQNET), a global alliance of certification bodies, endorses this newly acquired certification, ensuring its worldwide recognition and acceptance among its members.