Revenues decreased -5.9% in constant currency compared to 2019, affected by the decrease in global activity, although recovering growth in the fourth quarter.
Likewise, during 2020, EBITDA decreased -4.4% in constant currency compared to 2019, despite the greater dynamism achieved from the second half of the year, as a result of operational adjustments that led to better results in Chile, Mexico and OPLA. In the year, the EBITDA margin reached 11.1%, expanding 10 basis points compared to 2019. The EBITDA margin in the fourth quarter reached 12.7%, growing 120 basis points compared to the same period of 2019.
Net Income of 2020 reached $ 460 million (US$ 0.6 million), impacted by a loss in non-operating income due to extraordinary charges registered in the period, among others, restructuring expenses and Goodwill impairment.
In commercial terms, business closures reached US$ 1,025 million. Highlights the trend registered in the fourth quarter, where contract closings totaled US$ 342 million, representing an increase of 21.3% compared to the fourth quarter of 2019. New business opportunities (“pipeline”) reached US$ 5,079.9 million, which represents an increase of 35.9% compared to the figures reported at the end of 2019.
Referring to these results, SONDA General Manager José Orlandini pointed out that “the effects of the pandemic and its impact on the region’s economy made 2020 a very challenging year. We implemented as a priority measures to safeguard the health of our employees and customers, ensuring the operational continuity of services at a time when technology played a transcendental role”. He added that “we carried out a plan whose results reflected profitability figures and commercial achievements towards the end of the year, together with a greater dynamism in revenues”. Finally, he mentioned that “at the end of 2020, we managed to emerge stronger, visualizing interesting opportunities for 2021 for the digitization of our customers that we approach with enthusiasm and optimism”.
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