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We connect with
costumers requirements

The market requires management systems and certified compliance with service quality and operating standards in sectors such as health and safety, environment, quality, business continuity, ethical business practices, data protection and information security.

We understand our customer’s requirements and we contribute the innovation and methods required to streamline processes and communications.

We understand that the only limited resource is time, so we simplify and streamline processes using sufficient human capital and experience to lead technological transformation.

  • Service Desk

    Provides online solution or escalation to other IT SERVICES query, incident, or request solving groups.

    ITSM tools

    Implementation of the telephone ticket management tool through which cases are reported and addressed.

    On-site support

    Provides top-notch hardware and software at agile points of service, shifts and players.

    Service Network

    Provides temporary services for isolated projects, installations, movements, upgrades or changes.

    Preventive Maintenance

    Preventive maintenance service on applications and equipment, using specialized personnel and detection and prevention software.

    Professional services

    Covers consulting to align IT with clients' business strategies and proposing specific process improvements.

    Process implementation

    Implementation of IT service management process based on ITIL practices and supported in ISO 20000 certification.

    Inventory management

    Consists of the determination of recording methods, rotation points, classification forms and re-inventory models.

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Sonda Colombia

Dirección

Av. Cra. 45 (Autopista Norte)

N°118-68, Bogotá

Teléfono

(57-1) 6466565