As part of our technological transformation, we simplify and streamline processes by using enough human capital and experience.
Management systems and certification of compliance with service quality and operating standards are required by the market. A number of sectors are affected, including health and safety, the environment, quality, business continuity, ethical business practices, data protection and information security.
By understanding our customers' needs, we contribute the innovation and methods necessary to streamline processes and communications.
In order to lead technological transformation, we simplify and streamline processes utilizing sufficient human capital and experience.
The solution provides an online method for escalating queries, incidents, or requests to other groups within IT services.
Implementation of a telephone ticket management system for reporting and addressing cases.
We provide top-quality hardware and software at agile points of service, shifts, and players at all times.
Assist with temporary projects, installations, movements, upgrades, and changes.
Applications and equipment are maintained using specialized personnel and detection and prevention software.
Assist clients in aligning their IT strategies with their business strategies and make recommendations for improving specific processes.
Implementation is based on ITIL practices and supported by ISO 20000 certification.
The process involves the selection of recording methods, rotation points, classification forms, and re-inventory models.
Noticia
02/05/2022
Las Mesas de Servicio están facilitando el teletrabajo en las empresas durante la crisis sanitaria por COVID-19: se trata de una solución que brinda soporte 24/7 atendiendo las solicitudes de los trabajadores de las compañías. Dificultades en el uso de aplicaciones, problemas en sus computadores, gestión de acceso a redes corporativas son algunas de las necesidades atendidas eficazmente.
Continuar leyendoNoticia
02/05/2022
Porque como compañía estamos preocupados del medio ambiente, durante el mes de febrero, realizamos dos activaciones sobre el manejo adecuado y responsable de los servicios de impresión, en las instalaciones de Telefónica y la Pontificia Universidad Javeriana, ambos ubicados en Bogotá.
Continuar leyendoNoticia
02/05/2022
José Ramón Valente visitó las obras de la moderna infraestructura, que estará plenamente operativa en enero de 2020 y será el primer centro de datos de una empresa de Servicios TI en América Latina.
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