Monitoring and Administration

Today's dynamic and competitive markets demand that businesses implement technological infrastructure that is safe, reliable, and adds value to the business. However, its administration is increasingly complex and costly, since it must integrate servers, operating systems, applications, networks and data storage from various hardware and software suppliers.

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In such a competitive environment companies need to expand their capabilities, improve their services and lower their risks and costs. This can be achieved by concentrating on the areas where they can offer a real competitive advantage, whilst outsourcing administration and operational continuity to companies focused on IT management.

SONDA Monitoring and Administration services help customers to maximize their IT investments, providing a modular service at a reasonable cost that improves business process productivity. This service guarantees the operational continuity, availability, integrity, and response times of the technological platform and associated applications, regardless of whether the datacenter is owned by SONDA or the customer.

  • Event management with proactive monitoring
  • Administration of incidents with escalation and resolution
  • Administration of problems with root cause analysis and trends
  • Performance management and reporting
  • Life cycle management of the server
  • Asset management and configuration
  • Change Management
  • Patch administration and deployment
  • Administration of configuration, compliance and security
  • Capacity planning
  • Demand management and workloads
  • Security compliance and audit
  • Licensing compliance
  • Vulnerability administration
  • Administration of security incidents
  • Systems exploitation
  • Backups and recoveries