As markets develop, they become increasingly efficient and competitive. Therefore, companies must develop even closer relationships with their customers, to capture new business opportunities and to maintain their loyalty, using defined and automated processes.
In this context, our Customer Relationship Management (CRM) tools are highly effective in managing your relationships with customers, and can rapidly provide substantial benefits. These tools provide preconfigured key processes for business management and customer service, such as marketing, sales and after-sales services. Their three major areas are: customers, employees, and partners.
At SONDA we have the experience and knowledge required to design, implement, and maintain solutions using CRM tools. Furthermore, we have developed an alliance with Microsoft to implement and support MS Dynamics CRM.