End User Remote Support

Our Remote Support service manages a centralized or distributed environment of end-user equipment. This includes PCs, peripherals, printers, PDAs, mobile devices, and others, which belong to the organization and as such require control, protection and proactive and homogeneous maintenance.

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Studies by internationally recognized consultants have identified the cost of managing these platforms as important and controllable in proactive environments.

Reactive environments can be transformed by introducing activities such as:

  • Asset management
  • Distribution of software and subsequent updates
  • Resetting passwords
  • Virus control
  • Self-help
  • Work-station support
  • Remote control


José Orlandini
SONDA's Division Manager for Integration and Outsourcing Services