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End User Remote Support

Our Remote Support service manages a centralized or distributed environment of end-user equipment. This includes PCs, peripherals, printers, PDAs, mobile devices, and others, which belong to the organization and as such require control, protection and proactive and homogeneous maintenance.

Studies by internationally recognized consultants have identified the cost of managing these platforms as important and controllable in proactive environments.

Reactive environments can be transformed by introducing activities such as:

  • Asset management
  • Distribution of software and subsequent updates
  • Resetting passwords
  • Virus control
  • Self-help
  • Work-station support
  • Remote control