Support that releases you to dedicate yourself to the business: end-user support services that add value, availability and efficiency to your business.
Currently there two principal areas that focus the attention of companies: their customers and their employees. They both increasingly require high-quality, cost-efficient and instant services, where the “user experience” is critical. Business users expect positive experiences when using the support services offered by their companies, in order for them to perform efficiently, in a similar manner to customers visiting a retail store or a hotel chain.
Our workplace solutions and services provide the user with support and self-service alternatives, mainly through mobile devices, which result in rapid and even preemptive interaction using technological and intelligent response systems.
SONDA is immersed in an innovative and disruptive services ecosystem. We are constantly developing strategies and implementing technologies that enable us to improve our customer approach and contribute to developing our customer’s businesses.
The objectives of our Workplace Services include improving the user experience for employees, improving the efficiency of your induction, recruitment and on-boarding processes, helping to improve IT user availability and productivity, and improving control over your equipment, which ultimately translates into added value for your business.
Client: Banco Hipotecario de Uruguay (BHU) Industry: Banking Solution: Banca y Finanzas e Integración de Sistemas