La Transformación Digital nos enfrenta a un nuevo y desafiante contexto social, donde los ciudadanos se han empoderado, y exige un servicio de transporte público seguro y eficiente que, efectivamente, mejore su calidad de vida. Esto se traduce en un servicio de mejor calidad en todo el ciclo de viaje, con más y mejor información, canalizada a través de aplicaciones ágiles y modernas que satisfagan los desafíos que imponen estos “ciudadanos inteligentes”.
Digital Transformation confronts us with a new and challenging social context, where citizens are empowered and require a secure and efficient public transport service that effectively improves their quality of life. This should result in better service quality throughout their travel cycle, with improved information, channeled through agile and modern applications that meet the challenges imposed by these "smart citizens".
This implies that transport operators provide a structured service that efficiently manages various modes of transport. While the challenge for authorities is to open up these modes to the community as a whole. This requires providing safe and secure environments, agile travel times and new payment options associated with modern electronic tools introduced by Digital Transformation.
These tasks can only be implemented successfully if they are supported by IT companies that can provide solutions that respond to these demands, with experience in implementing similar projects in complex urban systems, such as those in several Latin American cities.
There are many successful examples, such as the Panama metro, which was the first in the region to operate without human cashiers and only with automated systems. There is also the modern Sube network in Buenos Aires. The Gran Terminal Albrook in Panama City, which is a perfect sample of integrating payment systems. Metro de Valparaiso in Chile, which had many outstanding achievements including being the first transport operator in the region to handle the balance on its payment cards in the cloud, and use electronic registration systems.
Implementing all these technological advances in transport systems offers a number of advantages for “citizens”, in particular accurate travel times, various forms of enabled and integrated control, greater safety for users and drivers, improved control systems, timely information to optimize bus routing, and decreased travel times, which is a priority for modern public transport systems.
IT service providers must be able to deliver new solutions that give “smart citizens” highly secure payment options, including open systems such as credit cards, and provide the flexibility to define the prices required by the transit authority, while ensuring that no transport transaction is lost.
Fleet management systems should be further refined for companies to optimize driver and bus management, while improving travel planning for users. This is essential, in order for Smart City Transport systems to provide greater capacity to integrate with other means of transport, and to connect with users. For example, by integrating mobile applications with information panels located in the street, at bus-stops and on buses.
This is essential, because the smart citizen also uses a car and a bicycle, and even scooters, and needs to walk to a metro station or bus stop, and therefore needs to be aware of the correct frequencies and schedules, in order to organize their travel and ensure that they have sufficient time to get to and from work.
Today we can deliver the operational functionality required by users to efficiently use of all modes of transport through mobile applications. For example, SONDA’s information systems covering all of Latin America receive 260 million enquiries from cell phones every day, which are answered by an artificial intelligence algorithm with 98% accuracy.
The benefits of using the Internet of Things (IoT) include optimizing traffic lights and implementing electronic toll systems. The latter offers the largest business opportunity in Chile, by changing tolls on the main highways into Santiago to a free flow model.
Therefore, as we provide significant IT services in Latin America, we must be prepared to help disruption technology support both public authorities and companies, to continue improving the quality of life of our “smart citizens”.