Important Chilean copper producer remains at the technological forefront of the mining market with support from SONDA

Client: Important Chilean copper producer Industry: Mining Solution: SAP

Summary

SONDA has been technological partner to this important global copper producer for fifteen years, and when it sought a Full IT Outsourcing provider it turned to SONDA once again. These services include hosting, platform and SAP Basis management services, to efficiently process operational mining data, improve access to SAP applications, and improve its ability to absorb growth.

 

Client Profile

The customer is a leading global copper producer and one of the most profitable companies in the industry. Its main commercial product is grade A copper cathodes. Currently the company is at the forefront of mining knowledge and technology, and has an organization and business model that incentivizes value creation.

Business Need

The customer required a service to provide it with nerve centers responsible for managing all the data received from mining operations. SONDA provided high quality software tools that strengthened the company’s internal capacity, calibrating selective and strategic areas to deliver an excellent service, in accordance with the high standards of the copper producer.

Solution

The SONDA solution included providing a site that met the customer’s requirements, and a technological platform with sufficient processing power to enable the SAP applications and their respective environments to run optimally, as well as software from third party associates. It also included an Operational Continuity Service for the platform and SAP applications with 24×7 coverage, SAP Basis consulting services, implementation and one-off transition services that covered the deployment, migration and commissioning phases.

Results

The SONDA solution improves access to SAP applications, improves its ability to absorb growth, complies with short-term needs, improves quality, predictability and speed of delivery, and improves service levels.

Benefits

The SONDA solution included providing a site that met the customer’s requirements, and a technological platform with sufficient processing power to enable the SAP applications and their respective environments to run optimally, as well as software from third party associates. It also included an Operational Continuity Service for the platform and SAP applications with 24×7 coverage, SAP Basis consulting services, implementation and one-off transition services that covered the deployment, migration and commissioning phases.

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