ChileAtiende acquires a platform that is secure, reliable and scalable using a solution from SONDA

Client: Minsegpres Industry: Governance Solution: Cloud Empresarial

Summary

The multi-service network of the Ministry of the Presidency needed a secure, reliable and scalable platform to allow public access to State procedures and benefits from a single portal, that included virtual, face-to-face and telephone services.

Client Profile

ChileAtiende is the multi-service network of the Chilean State, through which the public can access State procedures and benefits in one single place. Its aim is to improve people’s lives by putting the State at their service, offering them new ways to access information and complete their documentation in accordance with their needs. This network is comprised of three channels: 180 branches across the country, the web portal www.chileatiende.cl, and the Call Center 101. In addition, the main branches have self-service modules which allow people without an Internet connection to access information and processes for various State services.

ChileAtiende is the multi-service network of the Chilean State, through which the public can access State procedures and benefits in one single place.

Its aim is to improve people’s lives by putting the State at their service, offering them new ways to access information and complete their documentation in accordance with their needs.

This network is comprised of three channels: 180 branches across the country, the web portal www.chileatiende.cl, and the Call Center 101. In addition, the main branches have self-service modules which allow people without an Internet connection to access information and processes for various State services.

ChileAtiende is a network in constant growth, integrating new processes and publicinstitutions in a scalable manner, in order to maintain a high quality service. Even though it cannot replace the work of other services, it complements them with better and broader access for the public.

Business Need

ChileAtiende required a robust and scalable platform to maintain all its files, databases and information on the Internet, without the need for a physical platform (traditional servers) and sufficiently virtual to store and process this information.

Solution

A cloud infrastructure solution was implemented called Virtual Servers from the SONDA Business Cloud service. This powerful and flexible service allows business applications to be run in the cloud, releasing all the reliable and secure benefits of this service.

 

Results

Andres Bustamante, Digital Government Director at the State Modernization Unit reports “the SONDA Cloud service has been relevant to the success of this project, because when ChileAtiende services are made available to the public, we have to make sure that these operate continuously at full capacity, especially at periods of peak demand. The SONDA Business Cloud service has allowed us to focus our efforts on improving access to State services, without the need to focus efforts on managing the technological infrastructure to support them.

The Virtual Server solution gives us the flexibility to modify our infrastructure autonomously, and adjust it to the needs of the public.”

 

Benefits

He added “we would recommend that other government organizations consider Cloud Computing services. We have had a positive experience with SONDA in the way we have worked together, both technologically and with their team. This gave us a solid basis on which to implement the virtual machines needed to launch the ChileAtiende web site.

In addition, this is aligned with our developing policy of outsourcing IT services and in particular the use of cloud computing for other public services. At present there are some departments that have already begun to migrate services to the cloud, and at SEGPRES we also find ourselves in the process of bringing further critical services to the cloud.”

Testimonial

Mr. Bustamente affirmed “we evaluated various alternatives on the market, and wefinally decided on the Virtual Server solution from the SONDA Business Cloud service, mainly because of its experience and capacity to deliver.”