SONDA has always had a strong commitment with its clients, establishing relations which aim to be of a long term projection.  This pushes us to consistently deliver quality products and services, with a high level of commitment.

For this reason we have implemented quality management systems in order to reach high service standards and assure the continuous improvement of our processes.

Our quality management system is based on three fundamental pillars:

• People: Permanent concern for training, motivating, client service attitude development and employee recognition. 
• Processes: Incorporation of the industry´s best quality and project management practices, such as ITIL, CMMi, PMO and ISO9001:2000. 
• Tools: Information systems developed by SONDA, based on our vast experience in IT services or third parties.