A significant problem faced by organizations purchasing computer or communication equipment directly from a supplier or a distribution channel is uncertainty regarding warranty administration with the equipment manufacturers. This uncertainty arises either through technical ignorance of the process, or because they are not able or resourced to do it.
The aim of the SONDA Warranty Administration service is to manage our customer's warranties. We maintain a direct communication channel with the major manufacturers, which allows us to manage, actively monitor and own the incident reported by our customers. This service is intended to supplement maintenance and support services, with the aim of reducing response and resolution times, and deliver higher added value to these services.