WHAT DOES THIS SERVICE COVER?
An integrated management service that ensures your SAP platform performs correctly, provided by a multidisciplinary team that streamlines operations and safeguards your business continuity.
SONDA SAP BASIS Management
The SONDA SAP Basis Management service comprises management, monitoring and support for the customer’s SAP application, where this infrastructure can be hosted at a SONDA Datacenter or another Datacenter.
This is a complete solution, so SONDA also provides: Operating system management, database management, granting licenses, providing the infrastructure (hosting/housing/cloud) and performing backups. Furthermore SONDA provides a consultancy service to define the best implementation or migration strategy.
What do we do?
- Regular operational tasks
- Management of roles, users and security
- Direct escalation of problems with SAP
- Maintenance tasks and improvement proposals
- SAP BASIS Consultancy services
- Change management during improvement implementation
- Operational support 7x24
- Management reports
- Database administration
- Project management and execution