MS - Mobile Solution

Control all your mobile service processes with an innovative solution, which aims to reduce variable operational costs and thus improve customer service and service delivery.

MS is the ideal solution for those who want to improve the management of their field based services using a web-based portal, or through the company's network, using mobile technology. The SONDA solution saves time for the company as it reduces travel, streamlines services, provides real time performance data and significantly improves operating costs, which also improves corporate image.

MS will avoid the operational complexity caused by technological developments. MS provides you with all the expertise of SONDA IT and solutions that are efficient according to the industry.

SONDA has created Platinum, Diamond and Manager versions, in order to offer the customer more choice. There are various models available and customers can choose whichever best suits their company:

The Platinum version has various types of service order, and can be adapted to the requirements of any vertical market segment.

The Diamond version can read and bill simultaneously.

On-line and off-line options are also available.

The Manager version centralizes all field operations in a single console, enabling unified management with an overall perspective of orders and teams in the field. It performs dispatch, tracking and interaction in real time.

The on-line option is available in areas with cellular coverage, and after reading the data, this can be immediately sent to the company's commercial system.

The off-line option is recommended for areas without cellular coverage, which are usually rural or remote areas. The calculations are performed on the mobile device used by the professional in the field and are immediately sent to the company's commercial system.

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Value for your company

  • Complete management of the field service cycle;
  • Improvements in productivity and efficiency;
  • Improvements in process automation;
  • Improvements in communication between the company and the service provider;
  • Reduction in service costs;
  • Reduction in travel expenses;
  • Increase in customer satisfaction, by providing services through an application, and a virtual agency for smartphones; 
  • Improvements in communication between the company and the service provider, as the service data prepared by the service provider is sent direct to the company;
  • Reduction in service costs, by using operational equipment on the Android platform.

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  • Complete management of the field service cycle;
  • Improvements in productivity and efficiency;
  • Improvements in process automation;
  • Improvements in communication between the company and the service provider;
  • Reduction in service costs;
  • Reduction in travel expenses;
  • Follow-up of requests and transparent customer service;
  • Potential problems can be identified based on historical information;
  • Increase in customer satisfaction;
  • Improvements in productivity and efficiency, by reducing travel, more agile customer services and real time availability of performance data;
  • Collect income faster, by reducing the time between reading, issuing the bill and delivering the bill;
  • Improvements in process automation, by distributing services using the Application Manager; 
  • Reduction in travel expenses, by optimizing routes and receiving automatic updates using the Internet; 
  • Follow up requests and transparently review their status using the Mobile Portal; 
  • Potential problems can be identified based on historical information and various reports on the Portal.