WHAT DOES THIS SERVICE COVER?

SONDA’s Managed Office 365 service provides a productivity and business collaboration service, which eliminates concerns regarding migration, training, administration and employee support, thereby allowing the company’s IT department to focus on improving business productivity.

 

MANAGED OFFICE 365 – SONDA

 

Customer’s users can transparently enjoy the benefits of Office 365, while SONDA is responsible for migrating, operating, managing, monitoring and supporting those accounts. Customer requests are managed by the customer’s help desk through the SONDA operations desk, which provides professional specialists who can guarantee that the service functions well and is well managed.

If the customer does not already have a help desk, this service can also be procured from SONDA.

The SONDA Managed Office 365 service includes:

Implementing and migrating accounts:

  • Installing servers for Office 365 applications.
  • Creating an Office 365 domain.
  • Creating user profiles.
  • Installing a corporate email service.

Operating and managing Office 365:

  • Managing spam filters.
  • Adding and removing user and group profiles.
  • Email flow analysis.
  • Assigning licenses.
  • Assigning delegated permission.
  • Converting mailboxes.

 

  • Creating administrator profiles.
  • Creating access rules.
  • Service support.
  • Incident management.
  • Escalation of problems to suppliers.
  • Advanced reports.

 

Collaboration and Productivity with Office 365

Roberto Maino A.

New Business and Management Control Director at SONDA S.A.

In today's complex world, where information has become a crucial company asset, business productivity and profitability depend on communication, collaboration, content production and knowledge sharing. It is essential that modern companies are highly productive. End users must be equipped with the tools they need to perform their daily tasks and produce the results required by the business. At the same time, data must be accessible, safe and always available for strategic decision-making. It is an essential ingredient for stimulating innovation and growth through new business.

Some solution benefits

Certified specialists

Reduction in administrative costs

Incidents resolved

Single point of contact

Local billing

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