A major challenge facing organizations is the recruitment of trained personnel and providing them with the tools to resolve incidents in a timely and efficient manner, which affect operational continuity for IT users and critical equipment such as servers or communication equipment.
Keeping distributed and centralized IT platforms constantly available is very expensive and risky. This challenge distracts companies from more strategic IT projects aligned with their business needs.
SONDA Field Services deliver specialized technical assistance to resolve incidents in the field that affect the technological infrastructure for IT users (PC, notebook, printer, software productivity, operating system, etc.). Our Service undertakes preventive maintenance and repairs central devices, with the aim of ensuring operational continuity for users and central platforms, based on agreed indicators.