Application Management

The cost and complexity of maintaining business applications is growing, which leaves little space, energy and budget for innovative projects. Efficient application management requires that decisions, services and productivity are aligned with business priorities and warrant a special focus within the Total Cost of Ownership (TCO). For best performance, improved visibility of service indicators, productivity gains and continuous improvements are also required.

Contact an executive

IT applications are critical to the business, which is why an experienced, reliable IT provider is required to manage applications. Since 1974 we have developed the infrastructure and accumulated the experience necessary to manage applications for leading Latin American companies and governments. This is proven by our customers' confidence that their applications will be available and keeping their businesses running.

SONDA has the experience to manage the complexity of the business application environment, from consultancy and implementation to administration, hosting and non-core business process outsourcing.

Our Application Management Services use specialized ERP/CRM staff, in specific industries and specific tools and development methods to add consistent value to our customers' businesses. The following features allow us to improve the performance of your applications, adding flexibility and scalability:

  • A flexible framework supports your needs for flexible, scalable and dependable services.
  • Competitive cost structure.
  • Trained staff to support specific applications.
  • Service Level Agreements that guarantee application performance.
  • Tools and processes that secure performance, quality and productivity.
  • Service and governance processes that provide control and visibility.

Our Application Management services can absorb and document legacy systems, maintain and support systems, develop corrective and evolutionary maintenance, manage and raise service levels, monitor system backlogs, perform technical consulting, and apply methodologies using best practices, user training and updating, etc.

This allows our customers to better manage a growing number of mission-critical IT tools, and ensures that their applications are up to date and configured for optimal performance.

We align their applications and the performance of each one, to transform their organization and services, thereby maximizing business value and minimizing the cost of their application environment.

SONDA has the experience to manage the complexity of the business application environment, from consultancy and implementation to administration, hosting and non-core business process outsourcing.